Freshworks: Freddy AI

Freshworks: Freddy AI

Tags
MLOps
Kafka
Python
Kubernetes
AWS
Description
As Lead Systems Engineer, working on scaling ML models
Last Updated
Last updated October 16, 2022
Slug
freshworks
Published
September 6, 2021
End Date

About project

This project is about Freddy AI, Freshworks’ in house AI solution where we use ML et all to solve problems for the clients with Freshdesk, a customer service suite.

Roles and Responsibilities

My role in this project are:
  • Implementing best practices of MLOps Engineering.
  • Removing bottlenecks of existing application.
  • Performance improvement and tuning.
  • Scaling existing solution to a large scale enterprise-level.

Tech stack

Backend

  • MySQL
  • Python
  • Go
  • Kafka
  • FastAPI & Flask

DevOps

  • Docker
  • Kubernetes
  • Jenkins
  • GitHub Actions
  • AWS

AI/ML

  • Transformers
  • ML Flow
  • sklearn
 

Rewards and Recognitions

notion image
notion image

Miscellaneous